ONLINE INTERIOR DESIGN
TERMS & CONDITIONS

COSTNER STUDIO

By purchasing one of the Costner Studio design packages, you agree that you have read and agree to the terms of services below.

You understand the Costner Studio design philosophy and aesthetic (neutral with pops of color) and believe that it is the right fit for your home.
When purchasing a complete room design, your budget is a minimum of $7,500 or more so we can ensure there’s enough budget for recommending the best product, in a combination of both high quality and low, for your space.
You understand that you will need to move quickly on purchasing the items from a final delivered design board to ensure that items remain in stock and available for purchase. If an item goes out of stock outside of our working window (10 business days post design delivery), a restocking fee of $75 for re-selection will be imposed.
If you want to wait to get started on a space but are ready to buy the package, shoot us a note during the initial welcome emails and we’ll work accordingly. Projects must start within 6 months of initial purchase. If our project packages have increased in price since purchase, we will invoice you for the difference upon the start of the project.
You understand that once the initial design boards have been delivered, you have 10 business days for unlimited revisions with the Costner Studio designer. After 10 business days, we will be happy to continue working on the changes but will charge a $75 fee per item to continue to source items.
We do not offer refunds once the design phase has been started on your project.
Upon purchasing your design package, you’ll be placed in our design queue. The current turnaround time is 2-4 weeks. We will email you and notify you in the design platform once your designer gets started on your design!
All correspondence takes place in our online design portal as this is an online virtual service. We will not correspond via phone, video chat, or email once the design process has started.
You understand that with this service, we have not seen all items we recommend in person before purchase. We use our knowledge, judgment, and discernment in item selection but cannot always verify the quality of every item. There are times when items will be delivered and not look like the item pictured online. We will work with you case by case if this occurs to reselect another item.
As a team of insanely good designers, we will pair the designer based on the project scope and cannot guarantee the designer for the project.
We like to share our projects online. If you do not want your project shared, please let us know upon purchasing your package.